Jan 08 2013

The Human Body as the Object of Service

Published by at 11:55 AM under Digital Living,Interfaces,Research & Design

“The service design challenges when the human body is the object of service are significant. One particular challenge is the diversity of customers’ contexts and mindsets. The service goal for an airline is getting you to your destination. But as a designer, you cannot assume that the reason someone is traveling is for a vacation at Disney World, a boring business meeting, or a funeral for a close friend. In healthcare and, specifically, for hospitals, the body is the service focus.” View the complete story at UXmatters.

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